Frequently Asked Questions

Here are several solutions to common issues you may be encountering.

Q: A problem playing Flash video using the Firefox browser or other browser in Windows, Linux or Mac?

Just install the latest Adobe Flash Player from Adobe. More things related to this problem can be found at the Adobe Flash website.

Q: How do I change my password?

When you need to change you password, visit you the "My Profile" page from the User Control menu from the main page. Or click here:

Edit Profile

Q: How do I upload a video?

Once you've become a member, simply choose "upload video button " from any page, or follow this link to share your video with the community.

Q: What are "tags"?

Tags are essentially keywords that will be associated with your video and which will be referenced when users search the video collection. Suggested tags for your video could include the name of a species, equipment or event. (Nano, sump, percula clown etc.) or any other keywords that you think might be relevant.

Q: What kinds of videos are unacceptable?

As we are a community website, it is important that we all respect certain rules of decent community behavior. As such, we reserve the right to refuse any videos that contain content which is illegal, harassing, harmful, abusive, obscene or hateful. For the full description, you can see Article Four of our Terms and Conditions. Please always credit the author.

Q: How much does it cost to become a member?

Nothing! Becoming a member is absolutely free. All it requires is that you choose a unique name for yourself and provide a valid email address. Once you've signed up, you're ready to fully participate in the community. Upload your favorite videos, interact with other members, rate videos! You can start your membership experience by clicking here.

Q: Your site seems to be slow! Is there any problem?

Our site is extremely fast. You may experience slow speed because your internet it slow or the video quality has more bit rate. If the Flash Video playback is choppy, Close any other programs you are running on your desktop. These videos can be processor intensive. Also you may choose to pause the video and wait until the video has loaded to play it.

Q: Whats the best internet connection to have?

Your experience using Reefflix.Com will be best using a broadband connection and the latest internet browser. If the Flash Videos are downloading slow, please check your connection.

We will continue to add helpful hints to the Help/FAQ section.